Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

Download Dr. iQ - our practice mobile app

Access our Dr. iQ our practice mobile app - 7days, 8AM-8PM

Dr. iQ is our mobile app - the fastest way to access our GP services
7 days a week, including evenings, download the app NOW:

Welcome to our patients from
Boleyn Road Practice

Patients currently registered with Boleyn Road Practice will now be seen at Lucas Avenue Practice. You can contact Lucas Avenue Practice for your care needs in any one of the following ways:

Via our practice mobile app, Dr. iQ -
you can download and register on the Dr. iQ app now

Use the range of features on this surgery website

Visit us at Lucas Avenue Practice
1a Lucas Avenue, Upton Park, E13 0QP

Call the practice telephone number: 020 8471 7239

Register at Lucas Avenue Practice today
You are also able to register with Lucas Avenue Practice within a few minutes by using our online registration form:
Register with Lucas Avenue Practice

Get your FREE flu vaccination

This year, it is even more important to get your flu vaccination if you are:

  • 65 years of age or over
  • Suffering from a long term medical condition
  • Pregnant
  • A carer
  • A child aged 2 or 3 years old

Please choose from one of the following two options:

No ThanksI don't think I need a flu vaccination
Yes PleaseI think I need a flu vaccination
Please note:We will be vaccinating people in the 50-64 year old group who do not have health condition in November/ December, if there are sufficient vaccinations available. We will invite patients in this group only after we have vaccinated those who are at the highest risk.

Streatham Place Good CQC Rating

cqc-ratings
nhs

 

CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Streatham Place Surgery overall “Good” in all domains with Outstanding features.

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Streatham Place Surgery on 7 June 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed that in most areas patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

We saw several areas of outstanding practice:

  • The practice had invested in a business intelligence tool which provided ready access to searches relevant to medicines management and effective care outside of those provided through the patient record system. This provided ready access to information relating to when follow up tests for patients on medicines used to manage long term condition and patients with poor mental health. All staff were involved in the monitoring and improvement of outcomes, and there were both clinical and administrative leads in place to ensure that follow ups were scheduled. The practice had evidence to show that the system had improved compliance of tests in the eighteen months that they had managed the practice.
  • The provider had arranged relevant in house training for all staff in the practice for the next year. Training was determined on the basis of role, and training was delivered in person, by Webex and where necessary 1:1. For clinical staff this focussed on the management of long term conditions and mental health. All staff at the practice undertook training on the Mental Capacity Act and Deprivation of Liberty Safeguards.
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