Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

Download Dr. iQ - our practice mobile app

Access our Dr. iQ our practice mobile app - 7days, 8AM-8PM

Dr. iQ is our mobile app - the fastest way to access our GP services
7 days a week, including evenings, download the app NOW:

Welcome to our patients from
Boleyn Road Practice

Patients currently registered with Boleyn Road Practice will now be seen at Lucas Avenue Practice. You can contact Lucas Avenue Practice for your care needs in any one of the following ways:

Via our practice mobile app, Dr. iQ -
you can download and register on the Dr. iQ app now

Use the range of features on this surgery website

Visit us at Lucas Avenue Practice
1a Lucas Avenue, Upton Park, E13 0QP

Call the practice telephone number: 020 8471 7239

Register at Lucas Avenue Practice today
You are also able to register with Lucas Avenue Practice within a few minutes by using our online registration form:
Register with Lucas Avenue Practice

Get your FREE flu vaccination

This year, it is even more important to get your flu vaccination if you are:

  • 65 years of age or over
  • Suffering from a long term medical condition
  • Pregnant
  • A carer
  • A child aged 2 or 3 years old

Please choose from one of the following two options:

No ThanksI don't think I need a flu vaccination
Yes PleaseI think I need a flu vaccination
Please note:We will be vaccinating people in the 50-64 year old group who do not have health condition in November/ December, if there are sufficient vaccinations available. We will invite patients in this group only after we have vaccinated those who are at the highest risk.

Equality and Diversity Policy

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nhs

Equality and Diversity Policy

Our policy is designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all visitors of our practice.

We are committed to:

  1. ensuring that all visitors are treated with dignity and respect
  2. promoting equality of opportunity between men and women
  3. not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  4. providing the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

This policy applies to the general public, including all patients and their families, visitors and contractors.

Procedure

Discrimination by the Practice or Visitors / patients against you.

If you feel discriminated against:

  1. You should bring the matter to the attention of our Complaints Manager
  2. Our Complaints Manager will investigate the matter thoroughly and confidentially within 14 working days
  3. Our Complaints Manager will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 14 working days

If you are not satisfied with the outcome, you should raise a formal complaint through our Complaints Procedure

Discrimination against our Practice staff.

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will be required to leave the practice premises immediately. If the visitor is a patient they may also be removed from the practice list if any such behaviour occurs at the discretion of the Practice Management.

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