Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

Download Dr. iQ - our practice mobile app

Access our Dr. iQ our practice mobile app - 7days, 8AM-8PM

Dr. iQ is our mobile app - the fastest way to access our GP services
7 days a week, including evenings, download the app NOW:

Welcome to our patients from
Boleyn Road Practice

Patients currently registered with Boleyn Road Practice will now be seen at Lucas Avenue Practice. You can contact Lucas Avenue Practice for your care needs in any one of the following ways:

Via our practice mobile app, Dr. iQ -
you can download and register on the Dr. iQ app now

Use the range of features on this surgery website

Visit us at Lucas Avenue Practice
1a Lucas Avenue, Upton Park, E13 0QP

Call the practice telephone number: 020 8471 7239

Register at Lucas Avenue Practice today
You are also able to register with Lucas Avenue Practice within a few minutes by using our online registration form:
Register with Lucas Avenue Practice

Get your FREE flu vaccination

This year, it is even more important to get your flu vaccination if you are:

  • 65 years of age or over
  • Suffering from a long term medical condition
  • Pregnant
  • A carer
  • A child aged 2 or 3 years old

Please choose from one of the following two options:

No ThanksI don't think I need a flu vaccination
Yes PleaseI think I need a flu vaccination
Please note:We will be vaccinating people in the 50-64 year old group who do not have health condition in November/ December, if there are sufficient vaccinations available. We will invite patients in this group only after we have vaccinated those who are at the highest risk.

Edith Cavell Good CQC Rating

cqc-ratings
nhs

CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Edith Cavell Surgery overall “Good” in all domains with Outstanding features.

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Edith Cavell Surgery on 23 November 2016. Overall the practice is rated as good.

  1. There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  2. Risks to patients were assessed and well managed.
  3. Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  4. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  5. Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  6. Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  7. The practice had good facilities and was well equipped to treat patients and meet their needs.
  8. There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  9. The provider was aware of and complied with the requirements of the duty of candour.
  10. The practice held annual virtual clinics for respiratory, cardiovascular and diabetes patients.
  11. The practice provided outreach services on health promotion at the local library annually, to promote health awareness and encourage early detection and treatment of diseases.
  12. The practice was open seven days a week.

We saw several areas of outstanding practice:

  1. The practice had launched an interactive on-line messaging system called “message my GP”. Any patient who sent a message to the GP would be responded to within 24 hours.
  2. The practice provided a “frontline clinic” where a GP sat in reception on a daily basis and triaged patients.
  3. The practice had identified that some patients from the Muslim community were apprehensive about seeking support for mental health related issues. To address this it worked in partnership with a charity and produce a video, specially aimed at Muslim patients to address the mental health stigma. The aim of the service was to provide a different method of support to patients and highlight the awareness of depression and getting help. The video was widely rolled out and played at over 50 practices around London.
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